Commercial terms

Credits and purchases

The seller is Jonathan Amsellem, sole trader (entrepreneur individuel, EI), 124 boulevard de Rochechouart, 75018 Paris, France, SIREN 524 342 102, EU VAT number FR16524342102. Contact: [email protected].

The wallet and packs are shared across products through Watchirl. One credit corresponds to 10,000 microcredits. Three credit packs are sold on the web to customers in the European Union, and in the iOS app. The price of each pack and each subscription is shown before payment on the chosen channel: on the web, on the Pricing page; in the iOS app, by Apple. Packs do not add a subscription. Purchased credits do not expire; promotional or subscription allocations may follow their own explicit terms.

On the web, prices are shown in euros, including all taxes, and payment is processed by Stripe, which asks for the billing address and shows the final amount and VAT before confirmation. The seller is registered for VAT in France and falls under the European Union scheme for small sellers whose cross-border distance sales stay below €10,000 a year: French VAT at 20% is included in the price of web purchases for all customers in the European Union.

In the iOS app, credit packs and the Nocha Plus and Nocha Pro subscriptions, monthly or annual, are sold by Apple as in-app purchases. The price and currency displayed by Apple before confirmation take precedence. Apple handles payment, billing, renewal and refund requests. A subscription taken out on iOS is managed and cancelled in the Apple account settings. Purchases in the Android app are not yet open.

Each paid action presents its spending authorisation. An estimate is not necessarily the final consumption. An operation already reserved may still be settled after an interruption; a repeated purchase must never credit the same transaction twice.

Subscriptions

The Nocha Plus and Nocha Pro subscriptions are offered in the iOS app; they are not yet offered on the web. Subscriptions remain independent of packs and renew according to the period presented before payment. Annual billing costs ten monthly payments on the selected channel and provides twelve monthly allocations. Cancellation stops future renewals at the end of the paid period. Downgrading preserves your creations and limits new overages. Subscription benefits remain specific to Nocha.

A refund results in a compensating entry, proportional in the case of a partial refund. The final price, currency, taxes and renewal terms are presented by the payment provider before confirmation.

Purchase support

To recover a purchase made in the mobile app, sign in to the original Watchirl account, then use Restore purchases from the original account. Manage a subscription with its original provider: a subscription taken out on iOS is managed in the Apple account settings. On the web, subscription management provides access to invoices and payment methods. A pending payment should be refreshed without starting the purchase again. Contact: [email protected].

Delivery and right of withdrawal

Credits are digital content supplied without a tangible medium. They are added to the buyer account’s wallet as soon as the payment provider (Stripe on the web, Apple on iOS) confirms the payment; a pending payment adds no credits.

You have a fourteen-day right of withdrawal from the purchase, unless you expressly request immediate performance of the contract and acknowledge that you lose this right (Article L221-28, 13°, of the French Consumer Code). On the web, buying a pack requires ticking, before payment, a box by which you accept these terms, request immediate delivery of the credits and waive your right of withdrawal. The accepted version of the terms is recorded with the purchase.

Merely viewing these terms is not a waiver. The waiver does not remove the legal guarantee of conformity applicable to digital content.

Refunds and balance

For a web purchase, send any refund request to [email protected]; an agreed refund is paid by Stripe to the payment method used. Apple purchases are subject to Apple’s refund procedures and applicable mandatory rights.

In the event of a refund, the remaining allocation is removed. If refunded credits have already been consumed, the outstanding amount is displayed and new paid spending is blocked across products until it is settled. New credits first reduce this outstanding amount.

Deleting Nocha access does not delete the shared wallet. Reconciliation and refunds may continue after an account is closed to fulfil applicable transactions and obligations.

Complaints and mediation

First send any complaint to [email protected]. The consumer mediator, whom you will be able to contact free of charge, is being appointed; their contact details will appear in these terms and in the legal notice once appointed. In the meantime, [email protected] remains the point of contact.